Shipping policy

Effective Date: 1-01-2026

1. Introduction

At Live Wire Industries, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, http://livewireindustries.com.

2. Shipping Destinations

  • Countries We Ship To:
    • United States
  • Future Expansion:

    We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on qualifying orders
    • Flat Rate Shipping: $5 flat rate on qualifying orders
  • International Shipping:
    • Standard International Shipping
  • Customs and Duties:

    International orders may be subject to customs fees, import duties, taxes, or other charges imposed by local governments. These charges are the customer’s responsibility.

  • No Hidden Fees:

    All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday excluding holidays.
  • Order Cut Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3 to 5 business days
    • Expedited Shipping: 1 to 2 business days
  • International Shipping:
    • Standard International Shipping: 7 to 14 business days
  • Notes:

    Delivery times are estimates and may vary due to factors beyond our control, including weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure safe delivery.
  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International
  • Shipment Tracking: Tracking information is provided by email once your order ships.
  • Insurance: Shipments are insured against loss or damage. Please contact us promptly if issues arise.

7. Order Tracking

  • Tracking Information: You will receive an email containing your tracking number, carrier name, and tracking link.
  • Track Your Order:

    Visit http://livewireindustries.com/track-order or the carrier website and enter your tracking number.

  • Assistance: Contact Customer Service for help with tracking.

8. Delivery Issues

8.1 Delayed or Lost Packages

8.2 Damaged Packages

  • Take photos of the damaged items and packaging
  • Contact us within 7 days at livewireindustries.myshopify.com
  • We will arrange a replacement or refund as appropriate

9. Missing Items

  • Report missing items within 7 days of delivery
  • Provide your order number and item details
  • We will send missing items or issue a refund

10. Return and Refund Policy

  • Returns accepted within 30 days of delivery
  • Items must be unused and in original packaging
  • Return shipping is the customer’s responsibility unless the item is defective
  • Refunds processed within 14 days after receiving returned items
  • Refunds issued to the original payment method

11. Incorrect Address

  • Please ensure all shipping information is accurate
  • Returned packages due to incorrect addresses may incur additional shipping fees

12. International Customs and Duties

  • Customs clearance may cause delivery delays
  • Import taxes and duties are the buyer’s responsibility
  • Contact your local customs office for details

13. Contact Information

Live Wire Industries
1970 Greonimo Ave
North Pole, Alaska 99705
United States

Email: support@livewireindustries.com
Phone: 1 (907) 371-8004

Customer service hours are Monday to Friday, 9 AM to 5 PM AKST.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review this policy periodically.

Thank you for shopping with Live Wire Industries. We appreciate your business.